Information We Collect

We gather different types of information depending on how you interact with our services. Here's what we typically collect and why it matters:

How We Collect This Information

Most of what we gather comes directly from you when you fill out forms, create an account, or communicate with our team. We also collect some technical information automatically through standard web technologies when you visit our site.

Sometimes we receive information from third parties. For instance, if you register through a partner organisation or use single sign-on services, we'll receive basic profile information from those sources.

How We Use Your Information

We're pretty straightforward about why we need your data. Everything we collect serves specific purposes related to providing and improving our educational services.

Primary Uses

• Course Delivery: Managing your enrollment, providing access to learning materials, tracking your progress, and issuing certificates upon completion.
• Communication: Sending course updates, responding to your inquiries, sharing relevant educational resources, and keeping you informed about upcoming programs.
• Platform Improvement: Analysing how people use our site to identify areas where we can enhance the learning experience or fix technical issues.
• Personalisation: Recommending courses that align with your interests and previous learning activities.
• Administrative Operations: Processing payments, maintaining records, and fulfilling our legal obligations as an educational provider.

Legal Basis for Processing (Australian Privacy Principles)

Under Australian privacy law, we need a valid reason to collect and use your personal information. Here's how we comply with the Privacy Act 1988 and Australian Privacy Principles (APPs):

• Consent: When you sign up for courses or opt in to communications, you're giving us permission to use your information for those specific purposes.
• Contractual Necessity: We need certain information to deliver the educational services you've enrolled in. Without it, we couldn't provide what you've signed up for.
• Legitimate Interests: We process some data to improve our services, prevent fraud, and maintain platform security, as long as it doesn't override your privacy rights.
• Legal Obligations: Sometimes we're required to collect or retain information to comply with Australian tax laws, education standards, or other regulatory requirements.

Data Sharing and Disclosure

We don't sell your personal information to anyone. Period. But we do share it with carefully selected partners who help us run our business and deliver our services.

Service Providers

Third-party companies that help us with technical infrastructure, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your data and can only use it for the specific services they provide to us.

Educational Partners

If you enroll in a course co-delivered with another institution or organisation, we'll share relevant information with them so they can fulfill their part of the program.

Legal Requirements

We may disclose information if required by law, court order, or government request. We'll also share data if necessary to protect our rights, prevent fraud, or ensure the safety of our users and platform.

Data Storage and Security

Your information is stored on secure servers located in Australia and, in some cases, with trusted cloud service providers who maintain data centres in Australia and other jurisdictions with strong privacy protections.

Security Measures

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Encrypted storage for sensitive information like payment details
• Regular security audits and vulnerability assessments
• Restricted access controls with multi-factor authentication for staff
• Continuous monitoring for suspicious activity or unauthorised access attempts
• Regular backups to prevent data loss

No system is completely immune to security breaches, but we take reasonable steps to protect your information. If we detect a data breach that poses serious risks to your privacy, we'll notify you and relevant authorities as required by Australian law.

Data Retention

We keep your information for as long as it's needed to provide services, comply with legal requirements, or resolve disputes. Different types of data have different retention periods:

When we no longer need your information, we securely delete or anonymise it so it can't be linked back to you. Anonymised data may be retained indefinitely for research and statistical analysis.

Your Privacy Rights

You have significant control over your personal information. Here's what you can request and how the process works:

• Access: You can request a copy of the personal information we hold about you. We'll provide this within 30 days in a commonly used electronic format.
• Correction: If any information we have is inaccurate or outdated, let us know and we'll update it. You can also correct most details directly through your account settings.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements. Some data must be kept for regulatory compliance.
• Opt-Out: Unsubscribe from marketing communications at any time. You'll still receive essential transactional emails about courses you're enrolled in.
• Object to Processing: You can object to certain uses of your information, particularly for marketing or research purposes that aren't essential to service delivery.
• Data Portability: Request a copy of your data in a structured, machine-readable format to transfer to another service provider.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to make our site work properly and understand how people use it.

Essential Cookies

These are necessary for basic site functionality, like keeping you logged in or remembering items in your course cart. You can't opt out of these because they're required for the site to work.

Analytics Cookies

We use these to understand visitor behaviour, measure site performance, and identify areas for improvement. This data is aggregated and doesn't identify you personally.

Preference Cookies

These remember your choices, like language preferences or display settings, to personalise your experience on return visits.

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies may affect site functionality or your user experience.

Third-Party Links

Our site contains links to external websites, including resources we recommend for further learning. We're not responsible for the privacy practices of these third-party sites.

When you click a link that takes you away from zylenovapuls.com, you're subject to that site's privacy policy. We encourage you to review their policies before sharing personal information.

Children's Privacy

Our services are designed for adults and business professionals. We don't knowingly collect information from anyone under 18. If you're a parent or guardian who believes we've collected information about your child, contact us immediately and we'll delete it.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate globally. When information is transferred outside Australia, we ensure appropriate safeguards are in place through contractual clauses that meet Australian privacy standards.

These protections ensure your data receives the same level of security and privacy regardless of where it's processed.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We'll work with you to resolve the issue promptly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can find more information about this process at oaic.gov.au.